Contact

The fastest way to get help is to email us. Tell us what happened and we will get back to you.

If you have a ticket

• Can’t find your ticket? Use Find my tickets with the email you bought with, or open the link in your confirmation email.
• Want a refund? Refunds are set by each event’s organizer, and the policy is on the event page. Ask the organizer first (their name is on the event page). If you cannot reach them, email us with your order code and we will help.
• Event cancelled? When an organizer cancels, paid orders are refunded in full. You do not need to do anything.
• Problem at the door? Find the organizer or door team. Only they can check you in.

If you run events

• Account or sign-in trouble: use Forgot password, or email us from the address on your account.
• Payouts and Stripe: payouts are handled by Stripe. We can help you understand what you are seeing.
• Door team access: make a door code from your event’s Manage page.

Privacy and your information

To ask about, correct, or delete your information, email us at the same address. See our Privacy Policy.

Include this when you write

Your order code (it is on your ticket page and in your confirmation email), the event name, and the email you used. It lets us find your order quickly.